Return & Exchange

We strive to ensure you are satisfied with your order.
Please review the following guidelines:

📌 Exchange Requests

• Exchange must be requested within 7 days from receiving the order.

• The product must be in original condition, unworn, unwashed, with all size tags attached.

📌 Return Requests

• Returns are accepted only within 3 days, and only if the item is damaged or not the same as the product ordered.

📌 Time Limits

• Any requests submitted after the stated period will not be processed.

📌 Item Condition

• Products that are damaged, worn, or missing their tags cannot be returned or exchanged.

📌 One Request Per Shipment

• Each shipment is eligible for one process only: either a return or an exchange.

📌 Shipping Fees

• The customer is responsible for all additional shipping costs related to returns or exchanges.

📌 Multiple Items in an Order

• If the order contains multiple items, a return request and an exchange request can both be accepted—each relating to a separate item.

📌 During Free-Shipping Offers

• During free-shipping promotions, the customer must cover both-way shipping fees for returns or exchanges.

📌 Refund Method

• Refunds are issued through InstaPay or Vodafone Cash only, within 14 days after the returned item is received and inspected.

📌 Refusing an Order

• If the order is refused during delivery after opening for inspection, a fee of 80 EGP must be paid.

📌 Damaged or Incorrect Items

• If you receive an item that is damaged, faulty, or different from your order, we offer a free replacement with no shipping fees, valid within 3 days of delivery.